When users update their device they will need to re-register the IM-Notify app on their new device. This process describes the steps the administrator should use to allow the new device to register.

The new device must already have IM-Notify installed. To allow the new device to register, the admin must first deactivate and reactivate the user’s mobile app in the admin portal. To do this:

Navigate to the user’s settings page

Select mobile app

Click deactivate and then update

Select mobile app

Click activate and then update

Once this has been done, the user may register on their new device following the same steps as shown on the registration screen pages.