If it’s off, no location information is sent out and you won’t be able to track yourself on the map view.
Map View: You can track others agents through map view. This option lets you choose between Satellite and Normal view. Default is Normal view.
Map Zoom Level: Ranges from 1 – 21 with 1 being lowest zoom level and 21 being the highest zoom level. Default is 14.
Update Frequency: The interval in seconds in which IM-Notify sends out location information. Ranges from 10 seconds – 120 seconds. Default is 60 seconds.
The map view tracks the location of all the agents in the system. It can be accessed by tapping on the Map tab from the main interface.
1. Agent Selection:
This view allows for tracking agents on the map. Tracking, in this case, means viewing updates on location of other agents and self.
2. Team Mode: When activated, all the agents on the map are grouped onto a broad view.
3. Agent Markers: You can tap on the agent markers to get more information on them.
Agent marker window shows several information:
- Title of the agent
- Last updated location time
- SMS / Call buttons
: In a private call / non-system call